Another Day With No Pay, But More Training

I got to work late today because it was just a drag ass kind of day. We had our first really cold night/morning my drier didn’t want to work and the kids missed their ride. Then we got to school and had to come home for stuff that was forgot. I got to work, clocked in and then went through and pulled up all my sites and places that I needed to pull up in order to do my job. There are about 6 or more and each one has a log in name and password and each one is different or slightly different than the others. Half of them I had to try and try to log in because the system gets so bogged down I think that it just kicks it back and says it is wrong. As soon as I logged on the phone and put myself in to get calls I heard them calling my name. I went to see why, they told me to put my phone on training and go down to the conference room and tell them I just got there. I said I been here for about 45 minutes or more I didn’t just get here. They well just go down there. I go in there and there is already about 25 people or more in there. There is no where to sit the room is freezing and there is this guy standing in the front at this screen talking about this and that. One guy got up said he was going on break. I said I am going to sit here until you get back then you can have your seat back and sat down. the guy who is supposed to be training says I have this or that to do I will be back in a few minutes. We all start talking and everyone is talking about how this is crazy we have no where to sit they keep stopping we are sitting her looking at the wall and talking to each other like the other training class. Then these people are telling us how they got there at 7 am, they came in over the weekend for training and they were in training Friday. They said they called them and told them to come in or asked them to come in. It’s 10 we just got into this class. He comes back in starts telling us about a few other things. I stopped him asked a question he half ass answered it. Before I could say anything someone else asked him about it and to explain it more. He says well that isn’t really what we are here to learn just raise your hand when your on the phone and ask them about that later. Then goes on, someone stopped ask about something else and where to find what he was showing us and telling us to use. Again we were told we weren’t covering that we didn’t have time just raise our hand when we were on the floor and had a call. Someone stopped him and ask about what he was explaining to us and how that was and what about this or that. He stands there looking completely stupid and then says well we don’t have time to go over that we will come back to that later we need to get through this and have to move on. Um what are you teaching us if we are telling you we have questions and we don’t understand what you are talking about because that isn’t what we were told? Isn’t this training and don’t you want us to learn what you are teaching us why we are here?  He then says everyone go on your first 15 minute break. We are all standing around talking about this and how they just spring all this on us others have been here for days going over this stuff others hours before us and we all are expected to take this test and pass in a little bit. We go back in he tells us a few more things turns the “class” over to two other people that are agents on the phone like the rest of us and says I have to go for about 20 minutes so they are going to go over the stuff we did and try to explain it some to you all. Then in walks another girl and she is up there trying to help them out. We are asking her this stuff we been asking and asking about this test and she is asking us questions that are like the ones that are supposed to be on the test. We are saying that isn’t what we were told the answer was, this isn’t what they showed us to do, that isn’t how they are telling us out there to do this. We didn’t learn that, we didn’t learn to do it like that. This other girl that came in after he left to help these other two out says you all pasted this test and this test the last thing you did before you came out to the floor you have to know some of this and should know this stuff. You all shouldn’t have all these questions you passed the test or you wouldn’t be out on the floor. I was mad at this point. I said you want to know how we past the test? I was locked out of the system for a week straight. Everyone else had a 3 or 4 days maybe more to work on all that training and do them test. I was logged in on Monday under someone else information told to do the training on my own and then to take the test. I said I did one test on Monday and when I walked in on Tuesday I was told this had to be done today and to hurry up get through the work and get the test done. I said and then they told us do the test but don’t turn it in on the computer, let us look at it first. I said then they came over looked at every question and would say number such and such are you sure that is the answer you want to put for that and then say think about this or that I don’t know if that is right either until you picked the answer they felt was right. I said so that is how we past the test and got on the floor. I said as far as the rest of this stuff when your locked out and can’t do anything them coming over clicking here there and where ever between a bunch of sites and pages why you are in the middle of a phone call isn’t training or giving us a chance to learn the system and understand what they are doing or even have an idea of what they are doing or where they are supposed to go to do what. So no why you sit here and say we had training and passed this test or that test no we really didn’t so it isn’t our fault that we do not know this stuff and when we were in training we spent about 48 hours (a week) or more sitting there looking at the walls roof or what ever and talking to each other about whatever because no one was showing us and teaching or training us on anything. Everyone was like yes she is right and everything she is saying is true and the training wasn’t done right blah blah. She did not like it at all when I got done and then started back peddling and saying well instead of sitting here talking about how bad training was and what they didn’t do lets just move on and get this done and something else. After that she never asked me nothing talked to me or even acted like I was in the room. Me and the other guy were talking to some of them after we took the test and he said no one will come help me when I am on the phone or talk to me or even look at me most the time now because they know I haven’t been pain at all in a month. I said yep me to, they avoid me and will not say anything to me or walk past me. The other lady said you all need to call a lawyer. I said oh I plan on it tomorrow. I am going to call a lawyer the news medicare blue cross of Minnesota and everyone else I can think of to call and get something done about this and take care of it. 4:30 rolled around I said I got to go. Someone said you have a break to take? I said nope somewhere to take my son I got to go home. They started to say something, I said not like I am getting paid to be here anyway so it shouldn’t matter. They were like oh yeah that is true. The lady doing the class and another one was sitting right there a few seats away from me and I seen one look up and start to say something and when I said something about getting paid she looked down and never said anything.  I don’t even know if I passed my test or not. They couldn’t decide on the right answer for a few of them and was complaining that so many missed a lot of them and that everyone was missing different stuff not like we were missing the same things. I don’t care I am just there hoping to get paid if I show up a few days this week so that I can cover bills. I am applying for other jobs the days I am not there and starting my hours for school as well. I am not letting my schooling go this close to being done with two certificates. Oh and before it was over we had over 30 people shoved in this room half without chairs to sit in standing around getting tripped over and everything else doing this so called training. While half of them are sitting around talking about something that has nothing to do with what we are doing he is standing up there talking about stuff no one can hear him and everything else before he left. When he left and said he be back in 25 minutes or whatever it was he never came back he left it to someone else. He finally came in got half the people and took them to test. When our group took the test half of us had come in between 8 and 9 the others came at 12 11 or 10. By 245 we had taken both test and were waiting for our grades. But we were trained. Even the ones that got there later were saying wait what we have to take the test and we just got here. We were like wait we have only had bits and pieces of training because every time we come in we are sent on another break and then half of the people are still in there going on with training we leave come back in the middle of something different then we sent out again and miss stuff come back to something else different. They are out when we are in no one got all the training. I am contacting blue cross telling them all this.

Seen A Friend

Friday night me and my friend took her two little ones and my 4 to the trunk or treat at Little Bitty’s school. We were leaving and a guy called my name. I turned and looked and it was a guy I worked with at Mc Donald’s. I stopped and went back he came up and gave me a big hug and was asking how I was doing and everything. I was kind of surprised that he hugged me as we talked at work here and there a few times and we say things in passing or ask each other to do this or that or something but nothing like we were close or anything. I enterduced the kids and we were talking about the event and things. He said it was the only thing he could find to bring his kids and their friends to that wasn’t for 12 and under.

We got onto the subject of work he said well they have hired 10 new people since you left and 15 have left, you can do the math. I said well you know I told her I would do this shift so I could get in and get out two bosses thought it was great but the one with the final say didn’t so. It wasn’t like I was asking for someone else shift or for them to make an opening on that shift, they had no one to cover that shift as it was so it would have worked good. I also told him that because of the other manager was also why I left. That it was to the point that it wasn’t going to end well between me and her we were going to end up having words or something and I would be out of there anyway. He said she is on her way out because of the way she talks to people and treats people. He said he had it out with her and I told him I told the other boss about them getting into it that he hadn’t done nothing wrong she just got nasty with him how she had talked to me that day already that I was ready to leave. I told him that we are adults a lot older than her that we are not stupid and do not need someone standing over us like we are two and that we are not going to be talked to and treated like we are, that we come in do our work are told every day by all the other bosses what a great job we are doing then she is the only one that acts that way because she is on a power trip and it isn’t going to go over well. He said no and others had told them they were leaving and left because of her as well so they are not happy with her and she is on her way out real soon. He said he is finally down to 5 days a week they had him working 7 days a week and crazy hours and over time.

I find it funny that these places let one employee run off many good ones before they do something about it or get rid of them. I think the only reason he is still there is because he is making more than me and don’t have to work with her as directly as I had to. He can kind of avoid her and deal with the other bosses. Or even let them go because they want to change shifts and you don’t like it because you can be all high and might ruler and decide what shift they get. Instead why not say okay it is open lets train you and see how you do? Rather than now have to find someone for that shift and the one you put the in that they could not do so they left. It is the truth all the bosses there but the one would tell me every day how good of a job i was doing and how great it was that I was picking it up so fast for not having much training and things.

Job Search Has Begun

I am truly at a lost on what to do for work, I hate the through of going back to this job in the morning, I still haven’t been paid and I am not trained good enough to be on the phones. I am now on the phones as of Thursday after noon. I took about three calls, “lost” two of those answered one’s question wrong and went home before I got anymore. I have not as of right now been paid and we are getting checks again this week. I only worked 6 out of 10 days the last two weeks. I know that is bad but it’s really hard to go in when your not getting paid and they don’t care, they just say you will get your money eventually. I told them they didn’t want me coming to work eventually and that my kids school and bills didn’t want to get paid eventually they wanted paid now, just as I wanted paid on pay day like I am supposed to get it. Then he had the nerve to stand there and try to turn it around on me and tell me if I had clocked in and out the right way like I was supposed to. I said no wait I could not even log into desk top on my computer much less into where we are supposed to clock in and out and I asked every day if my time was being put in and made sure that they remembered that I could not do it. He started trying to cut me off and not let me finish but I did. He said well it isn’t us, it’s the higher ups and all we can do is let them know and that’s about all. I said I am looking for another job where I will be paid not where I am told I will get my money eventually and as soon as I get one I will be gone. Now don’t do that and give us a chance we will have an answer for you by the end of the day. Well the end of the day came and went, another Friday came and went and the weekend and I still have no pay. I really need the money and should not be missing work but at the same time if I am not getting paid for it then what is the point in going in? I reapplied at the store here by my house that was going to hire me before I went over here. I fixed my application like they wanted and called them Friday to talk to the hiring person but they said she is on vacation until Monday. I am going to call her on my way to work if I go and ask her when I can come in for an interview. I am going to tell her that I will come in anytime even right now if she would like that I have x amount of customer service experience, x amount of retail and the hours I can work, that i have management experience and everything. I will tell her I can come over and start right now if she would like or as soon as she would like. Pray that I get it because I am not thrilled about my other option that I can think of that I can make money and work around doing my hours for school.

I told my friend the other day I am ready to go over to the beach and start stripping if I have to. I don’t know if I can do it or not, I have never even been in one of them places but at this point I need something that I can work and be flexible with my hours. I just don’t know if I can get up there and do it. Like I told her it isn’t even a moral thing as it is the shit I have had drilled into my head all these years about how I am and how I can’t do anything right, no one is going to want me and all the other lovely stuff that has been said and done to me. I don’t know if I could really do it if I got the job. But at this point I may have to try and get drunk enough to do it maybe. Because I don’t know what else to do. I can stop going to school right now with a month to go and give up both my certificates and my degree or I can finish school and stop working. If I stop working that means bills and things don’t get paid. We don’t have lights water or a place to stay or food to eat. I just can’t give up school and not finish and let so many people gloat and find it so great that I didn’t get to finish. I also can’t let us end up homeless again or not have the things we need. I have to figure out a way to make it all work and if doing that is what it takes then I just might have to figure out a way to do it. I think I can figure out a way to do that then find a job that is willing to work around my schooling and the hours I can work at all because of the kids. I have to be here for my kids and make sure they are taken care of as much as I have to make sure they are provided for. I am starting a diet tomorrow in hopes to drop a little chunk that I need to drop before I do it and drop it quick and figure out if there is anything else I can do other than that or how to do it. At least then whatever happens I can’t say happen because I gave up or didn’t try. I will know I gave it my all and done all that I felt I could do and that is what matters. I don’t want my kids see me give up on going to school because it got a little hard. I don’t want them to know the job I may have to do to make it happen right now either but that isn’t a big deal. Like my other jobs I will go to work and come home and as far as they will know I am going to the job I have now. That will be all them or anyone else will need to know. Once they are older and understand better than I will worry about explaining it to them. Right now I just have to do what I have to do.

Still Haven’t Been Paid

Went to work Monday and was finally back in the computer but locked out of somethings. I asked about my pay and the lead that had me in her class said oh you weren’t under me I couldn’t put you in the computer, they told me they were taking care of it. But I seen her doing it at one point and asked her every day she was sure I was being put in to be paid she said yes. I told her I needed my check not in a week or when we get paid in two. She said she was working on it, I went to put my bank info in so it could be put in the bank and the spot to put it in was gone. I went back and told her and told her to give it to them and have them put it in there. Yesterday I didn’t go because Little Bitty was up puking two or three times in the night. I finally got her to stop and we slept yesterday and let her get over whatever she had. I called the leave line and later text the lead told her she was sick and told her I didn’t have my check yet. Then she tells me that they said there was no bank info they couldn’t put it in. I said nope there wasn’t because I couldn’t get into it for how long and then when I tried yesterday I couldn’t put it in and I gave it to you and you stood there and put it in I watched you. I never heard anything back after that. I didn’t go today I had to take my kids to school and was late, then I would have to leave hours early to pick them up because their ride couldn’t take them today. I just had it with them I didn’t get a check in the mail or the bank. We were talking Monday she said she waited for I forget how long to get paid the last time she worked there. I said yes I waited from October to December to get what they owed me and I will not do it again this year, I come in and work I expect to get paid when I am supposed to just like they want me to work when I am supposed to. Until I get paid I will not be working this time around.

I am going to go in tomorrow and see if I can find out about my check and what is going on. I haven’t even gotten on the phone yet. I am supposed to be up to $14 I bet they haven’t done that yet either. I will not wait forever for that.

A Week Short

I finally received my paycheck in the mail Saturday and it was a week short. I was so mad, I went to work today and my lead tells me that she couldn’t put it in the computer I wasn’t under her and no one else did. I asked her and asked her the last two weeks I sat there if I was being put in the computer she said yes. I said I need my pay and I need it now not in a few days a week or in two weeks when we get checks again. I have my direct deposit information if they can do it that way. All day she has been going back and forth with them over it. It is not there in the morning I am not going back to work. I will call the leave line and stay home, when they call me and ask why I am not there I am going to tell them I do not work for free. The last time they shorted my check I did not get my money until Christmas when it was October they owed me the money. Everyday I went in everyday they say it was going to be fixed going to be fixed. It was not fixed until I went in there and told them I was walking out if it was not fixed. Just like I told them the other day on that training call it was a zoo here no one knew what was going on I thought it would be better here we are two years later but I was wrong. Not just the training but the higher ups and taking care of things are not any better. They do not get things done they pass the buck and blame everyone else. Like I told my lead today they have a lot of people walking around doing a lot of nothing and not enough people doing the jobs that need to be done, like fixing our pay and getting people in the computer and those kinds of things. She didn’t say anything, just told me how she waited months to get her pay fixed as well last year. This is an every year thing with them it seems. I am not going to do it this year I will leave and go somewhere else. I really need to talk to my boss and see if I can work something out with him but I don’t know. He seems to of decided to do something different. I just wish I could find somewhere that would work with me that wasn’t so stressful.

Ready To Quit

I am so done with this job, it is starting to be more bullshit than the pay is worth. As you all know I have been sitting for over a week and a half now just looking at the wall for the most part doing nothing and can’t. But they will not let me take care of things for school so it will be done and I won’t be worried about it. Well today we are about half way through the day or so  and my lead comes over and says did I tell you what they said they need from you? I said what who needs from me for what? No one has told me anything about anything. She said well the client Blue Cross Blue Shield wants a copy of my divorce decree to show that I changed my name. I said why? I don’t even know where that is. I have my social security card and my drivers license showing my name change that is all I need. Once it is done with those two places it is done it don’t matter why or how it was done. I said and for that matter the state of Florida has already changed it on my state license as well and they didn’t even want that. I just sent them my state id with my name change on it. She said I don’t know it is what they want. I said let me look in the truck see if I have it. I wasn’t giving it to them. I was going to tell them I needed to make a copy and then black everything out and give it to them. It isn’t in my folder with everything. I went back in and went and found the one guy and ask him. He said if that is what they say they need it is what we have to give them. I said well it is none of their business what is in my divorce and things and I packed that it not sure where it is, I have not needed it for over a year. He says can’t you go to the clerk and get one? I said I guess I could but that means I have to take time off and pay for it and everything else. He said oh it don’t matter if you take time off your not on the phone anyway. But it still counts against me when it comes down to it. And I am losing money by not being there and why is it fine for me to take off when it is to benefit them but not when it is for school when they told me that schooling comes first? I am so aggravated with them. Then they go oh your not doing anything go sit with so and so and listen to calls. Well you can only listen to calls so long it don’t matter how many you listen to, until your doing it you still have no clue what you are looking for where. Even the others sitting around me was saying how crazy it is and how they do not need that paperwork and that it is none of their business. One girl said I am a par legal and that is not right or any of their business and they do not need it.  I said yeah I know and told her if they get it, it is all being blacked out. She said I don’t blame you I would do the same thing. She said if it was me I would call them myself and ask them why they needed it and could not use the card and id you have.

I went to leave everyone was like see you tomorrow and everything. I said nope because if I have to take off to do that for them and it is okay then I am going to take care of things I need to do for school as well. I said if I decide to come back you might see me Monday but I haven’t even decided if I will be coming back or not because they just want to much and are making a way bigger deal of this than it needs to be. I really don’t know what I am going to do or if I am going to go back. I hate it before they didn’t care if you worked 3 days or 7 day as long as you had your 40 hours in. Other than that it is the only thing that changed.

Yesterday I had to be part of a call where they were asking everyone how their training was and how they feel about being on the floor. I said it wasn’t really training if you ask me. I said I was here when this place first open and it was a zoo in here. I said last year when you all called to see if I wanted to come back to work I never answered the phone because the year before was so bad. I said this year I thought maybe it would be better you all have been doing it a while but it’s just as bad if not worse. I told them three or 4 times that I am now a week and a half sitting here unable to even log onto the computer and tell what time it is much less anything else. And there seems to be no rush to fix it. No one seems to care that I just sit here day after day unable to do anything and unable to even doing the training, now I am on the floor unable to do anything and to be tossed right on the phone as soon as I am able to with no training. May others were saying the same things. We all said it isn’t the trainer either it is the way it is set up half of the training or what you would think would be part of training is not here, the systems are down you can’t get into it and as we said it takes days or weeks to get back into them. I said this don’t work like this. They say they are going to fix things but I don’t think they will they know how it is. This is a global company they have been doing this stuff for years if they wanted decent training then they could have it. They just don’t want to deal with it.

The one guy told them that we had 48 hours of down time if not more where we just sat and chatted with the people around us. They spend over $30,000 in two weeks just in our pay. You would think that they would want to make sure we knew what we were doing and not having to keep stopping have the costumer wait because we didn’t learn that hold on. I told my friend she was like all my god this is crazy.

I Fucked Up

I can not believe what I have done. I had two exams to take for one of my classes that were due today. Well I was going to do them last night but didn’t get a chance to and figured no big deal I would get them after work this evening. I just finished eating and sat down to do them, I logged in and they are locked I can’t get into them. I don’t know how but it completely slipped my mind that I had to have them done by the AM today. They were due at 7:30 this morning. Every class I have but this one is due that night by 11:5 pm. His class is the only one that I have ever had that is that way. Between dealing with work and trying to get everything worked out I never even thought of it. Now even if I made a perfect score on everything and I know there is no way I will make a perfect score on everything I still will not pass the class. I feel so sick right now I think I am going to puke. I emailed the teacher and just told him I really messed up I just started this job, I knew they were due today but just was not thinking about what time until I just sat down to do them and couldn’t get in. I ask if there was anyway at all I could do them and get them into him tomorrow that I would get them as soon as I got off work tomorrow evening. I just pray really hard that he lets me do it and gives me until tomorrow evening to get them done.

I need to get so things done tomorrow for work so I am going to be getting off early if I even go in. I will try to get them done sooner but I do not know how long everything is going to take me. I can not believe this I am so mad, I am ready to just give up because I can’t get everything I need to get done, done. I am so stressed with everything going on I don’t know what to do anymore. I feel like I need to finish because I cam this far and am so close but it is causing so much stress. I keep thinking that if I just get through it I could get a better job but I just don’t know if I can. Work says school comes first but then when I say I need to do this or that for school they get made. Even though I am still sitting there doing nothing but looking at the wall and can’t do anything they get mad. You would think they would be happy that I wanted to take off and do things they wouldn’t have to pay me to sit there and do nothing but they don’t care. Before they were making people go home.

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