I sold my first car lastnight. Shortly after I got there and the others left, I was sitting there listening to my podcast and this kid walks in. I called him over to my desk and ask if I could help him. I figured he wanted to make a payment it was dark after 6. He said he needed to find a salesman he needed to buy a car. I said started asking him questions to find out what I could do for him.
I found out it was his first car, he had $600 down. He is 24 this is his first car. I told him to hold on let me see what I could find for him. I went over to talk to Mr. Auto he hadn’t left for the night. He told me of a few and told me where to find them. He told me about a nice one told me to get the key and pull it around for him.
I did that set it all up and let him take it for a test drive. He came back he said he would like a little truck if he could but we didn’t really have any with what he had down. He ask about another i walked inside to see where it was.
Mr. Auto went inside to talk to the owner and T jr. stop me ask what he had and things then tells me not to waste my time we can’t do anything for him because he only has $600 down and don’t have the $310 for a tag so he really only has $300 down.
My understanding was we were going to work with him get hi. In a car and let him pay the money in pick up payments. He like no there is nothing we can do and walks out with me and tells the kid and his mom nope we can’t put you in anything come back when you get more money. While I am trying to take them to see a car. They say okay and go to leave. I tell them I’m sorry that I thought we were going to do it different. They were nice said they understood he wanted something but knew he would probably need more down. They got in their car and I went to put the tag away and file his licence copy i made.
Mr. Auto was in the office with Mr. T. They ask what happen. I told them what T jr. Did ran them off. Mr. Auto said no no no we were doing this and that. I said that is what I thought too but he told them different. He went out and stopped them, told them what we talked to the owner about and we could get them in something. They didn’t seem like they were going to park and stay we left them alone to talk. After we walked back inside they parked and stayed. He came in and was asking to see the other cars we were talking about. I took him back and showed him some.
He decided on the first one I showed him. We went in to do paperwork. Mr. Auto came over help me and help explain how his payments were going to work and everything to him. Mr. T came over and started running him off and T jr came to help me. I wasn’t happy about that but I wasn’t going to say anything infront of my customer. Took a bit but we got it all done.
I wasn’t a big sell, I didn’t make much but the kid got a car and he was thrilled about it. Every little bit adds up, like I told Mr. Auto later.
After that we moved stuff in locked up and got out of there, it was about quarter til 9 dead.
On my way home I called Mr. Auto I said what the hell was that tonight? He said what? I said T jr. with my customer? Running them off? He said oh that and laughed. I said oh no I’m pissed and I am ready to say something. I don’t care who he is owner’s son or not. What are they going to do fire me? I stay he does that I’m not making money, they fire me I’m not making money so either way I’m not making money. He said I know I tell him do not even talk to my customers anymore. He said he will do it every time.
I said he made the comment he don’t like those with so little down you make no money on them. I said that was what $60 give or take. I don’t know maybee it is nothing to him but hell that’s money in my pocket half a bill paid. I said maybe he can be picky and choose but I need the money and besides that those little ones add up pretty fast $60 here $50 there a $100 over there. It is better than nothing. He said I know I know thats what I say. If we help them good to them they come back, they bring friends and family you are making more because that’s another new customer for you and they are doing a little better more to work with more profit. He said he don’t see it like that he don’t know what it’s like to be out here and struggle just try to get by and things.
I said he is about to findout because he has pissed me off that is the 2nd one he has done that way. I said I will tell him real fast and his dad because he is messing with my money now and I don’t play when it comes to my money. I need mine to bad. He said yeah don’t let him do you that way and stand up say something. I said oh I will. I said you know what he put his name on my paperwork as seller I forgot to fix it. He said what? I said he came over was looking over it said don’t forget to put your name as the seller, then I looked over he put his on there and then took over the paperwork. Then was rushed out the door to go home when they left. I forgot to change it and fix it. He said oh no girl you sold that car we will fix that when you get there tomorrow. I said my name is on it in the computer and I sighned was all of his copies of the paperwork. I forgot because I did not even get to look at the paperwork to see what was done or why he took it away and took care of all that or I would of remembered and changed it. He said well we will tomorrow.
I thanked him for the help he gave me and told him what happen Saturday how they just walk off and every few seconds I had to go find someone. Then he ran them off. I said I still need someone to walk me through from start to finish with someone just sit back silent unless I ask let me get the feel and see how it is done. Because I have never been given that chance. I walk out here looking like I know nothing fell from some other planet 2 minutes before they got there. I have to keep leaving them every few seconds find someone to answer their questions for me then go back to them tell them now they have a question about that its just a circle. What could be a 3 minute conversation turns into a 23 minute one because of me chasing someone down begging for help then next time its someone different they tell you do this not this or that. He said yeah thats not right. He would help if he was there.
Because this guy tonight didn’t ask a lot of the things about it other customers would. And the one I helped with before wasn’t like a lot of them are either. There was a problem they didn’t speak english well so there was a 3rd person it was a mess. I know if someone help me through one without walking away every few seconds and then let me do all the paperwork on my own just check when I was done i be okay on my own. Heck I had to fight with T jr. tonight he couldn’t put the right amount in for the guys payment in. He was going to be over charging him two car payments on his first 6 payments. I argued with him he tell me I was wrong. I finally just said okay and started putting the dates and amounts in but only put in what it was supposed to be and did not add his payment to it. In a bit he was like oh I see what your saying now when I am about done with it.
I don’t know what’s wrong with him other than power trip wanting to feel important.