{December 6, 2015}   Principle Of The Matter


I have pretty much been saying this all week and then last night we got chines food and this was in my fortune cookie. I told father of the year my cookie said to quit my job. I like my job but it is the most unorganized, poorly ran, train wreck of a mess I have ever seen or worked in. The first week and then ten day straight went pretty smooth. The last couple not the case, the reason for the ten day straight was so we could be on the phones the Thursday before thanksgiving. I ended up not being there Thursday or Friday because I wasn’t appointed. Then the week of Thanksgiving I went to work and sat all day everyday to do nothing. I got my Check the 20 th and it was short almost $300. I called up the guy over the floor who is now my new boss to talk to him about it. Of course I didn’t get him I got his voice-mail. I left him a message and told him who I was and that my check was short, that money was my daycare money and that if I didn’t pay my daycare I couldn’t come to work the next week. Friday my money was in the bank. They had not moved my pay up to what it should have been until the day before my check went in the bank and the last day I should have been making that amount of pay. They still have not moved me up to what I should be making and now we have gotten another check and it is short as well because of it.

Then they come off with they aren’t paying us the $13 until we are on the phone, so the week that I sat there waiting to get on the phone they are paying me a $1 less an hour. All the while I know that others around me was moved up to the $13 and got paid for the same time while waiting to get on the phone as well. They are saying we were still in “training”. I was not in no way shape or form in training still. The only reason I was not on the phone was because blue cross didn’t have their stuff together and get my log in fixed. If they had sent my information so I could log in I could have been on the phone. They never got me on the phone until this past Monday or Tuesday.

The first call I had I spent three hours on the phone with this women trying to find her a decent plan at a decent price to cover her family here and her daughter in California. She got a credit to help pay for it but all we found were crap plans. I wasn’t sure when it was showing the monthly premium if it took her credit off or not and the site went down why I was doing it, so I asked my TL if it had been taken off or if I needed to take it off. She told me it hadn’t been taken off so I needed to take it off. I took it off and it brought her plan down to $200 really not a plan that was worth it but it was better than almost $1000.

I go threw the rest of the application and just as I was getting ready to sign it and put everything threw it pops up and says your plan is X a month your credit is Y a month and your monthly payment is Z. Well Z was the almost $1000 a month amount. It had already taken off the credit. So now I have this women that needs this for her family and can’t afford it and can’t go with a lower plan and have all her family covered. I put her on hold and asked my TL what I was supposed to do now? She walks off and says nothing. In a minute she comes back and is standing at the desk of the person in front of me with her back to me. I asked her again what am I supposed to tell this women now that you gave me the wrong information to give her?

She tells me to call the marketplace and let them take care of it. I told her she wanted off the phone so she could go get her other kids, she didn’t have time to hang on the phone and wait for them to pick up and then go back threw this all again. She says well tell her you will call her back and I will call her.

Well it’s been a week or more and no one has called her back. I figured she would shop around and hopefully find something that works better for her family. It’s just the point of the matter and I know that if or when she called her back she is going to say well the person you talked to you were her first phone call and she messed up. Even though I asked her and she told me wrong.

This TL is more worried about what two people on her team are doing and getting to write them up than to do her job. Half the time you can’t find her and when you do ask her something she walks off. I asked her how to fix my computer the other day because I got locked out for the second time in a few hours. She said she was going to take care of it she be right back, walked about three desk down and told someone else to take over for her she was going on lunch. I was on the phone with a question she was no where around another boss or TL came over to help. He looks goes hmm yeah I have never come across that I really don’t know. Stands there looks at it some more and says hold on I will get someone to help you I’ll be right back and darts off. He goes to the other end of the building/room to where a bunch of people were standing around with the head guy over everything there, stands around and chats. Never came back never sent anyone to help me.

Last week in two days we had 4 people quit just from my team. They chased them down and begged them to come back. It is to late to hire more people train them get their state test and everything they need. By the time they had it this would be over. This guy from our team comes up to our tl and ask her who the main guy over everything was and what he looked like where his office was. She stopped dead and I can’t even describe the look on her face and she asked him why. He told her he needed to talk to him about paperwork. She looked so re-leafed and showed him where he was and where his office was.

I couldn’t help it I busted up laughing, looked at her and said your face oh my god it was priceless. She didn’t look happy at all and said well I have gotten a lot of complaints from you guys lately to him. I said oh well I don’t know anything about that I haven’t said more than hi and bye to him in passing. I thought good I’m glad at least I am not the only one who feels she isn’t doing her job. I already knew I wasn’t everyone talks about it all the time when we are sitting there unable to do our jobs or don’t have the right info because she gives us the wrong information.

My check was short again this Thursday when I got it and my little one was sick and needed to go to the doctor. I was going to go in and work most the day and take off a couple hours early and take her. I had worked a little overtime the days before to cover it. I seen that I was already mad and didn’t feel good myself I stayed home and called the leave line. I went in Friday and put my stuff at my desk and she was at the desk over from me helping one of the guys with something. I turned around and asked her when so and so was going to be in, she said this one or that one there a few people with the same first name. I said no this one. Guess what she froze and that look came across her face again. She stuttered and ask why or what was wrong. I told her my check was shorted I turned in a time card slip to correct things on it a week or more ago to her and it had never been done, I still wasn’t at the pay I should be getting and that I didn’t know if I was staying or not today or coming back at all. I felt bad but she dropped everything she was doing and said I will go talk to some other lady, I guess is over payroll. But I already seen the way she stood on the floor in front off everyone there and talk to one of the guys when he tried to ask her a question about his pay. If she talked to me like that I’m not sure what I would have said or done but I know I would have went from hot to boiling in a second and it would have gotten ugly. That’s why I figured I should just go talk to the other guy and he was the one I talk to last time and he fixed it for me. She came back and told me no I wouldn’t get paid x because I wasn’t on the phone until this week and blah blah. I told her no I was told I would get this much that was what I expected and that if they really wanted to start I had and email that said I should have made a $1 more the first day I walked in the place. But I knew what they had told me so I figured it was a mistake and didn’t say anything. But that I know they also told me I would be making this now and the week before as well and now they are trying to reign on that and that I wasn’t going to be done that way. I said yeah it might only be $40 extra for the week or whatever but it is the, she said the principleĀ of the matter. I said that is right and if this is how they are going to do over that then what else are they going to do later on or try? I am not going to be done this way and if I put a stop to it now and they see I’m not going to sit back and take it then maybe they won’t try anything else later they will know it isn’t going to fly. She said I understand she is working on it I am waiting to hear back. She had made it a point to tell me she was going to be in a meeting all day from 10 to 7 and someone else would be taking over for her Then it came out later she had training all day to be in.

This girl that took over is ok she is there to help and answer your questions all the way but she is a bitch. We have to keep track of how many calls we get how many were chance to sell and how many sales we get each hour. Well Friday I got a ton of calls that I should have never had, they should have been sent to customer service. I got one that wanted information and wants me to call her back Monday, she has to talk to her husband. Then I had one I was in the middle of doing a sale had a question so I put her on hold and put my hand up, she was no where to be found. This other girl I have no idea where she was from came and helped me. I go back to the phone my customer was gone. The phones went down off and on all day so I don’t know if that is why she was gone or if she hung up. She said when she called we could not call her back so I am not allowed to call her back. It was past my break time I logged off got up to go on my break. Here comes the other girl oh you got that sale. I said no lost the call some how not sure if she hung up or what. What how why are you not on the phone calling her right back right now, you need to sit back down get on the phone now and get her on there and finish that sale. I said because she opted out of us calling her back so I can’t by law call her back. She started about numbers and mumbled something to me about the calls I had today. I was lived, I walked out and went to my truck. I was ready to leave and not go back. I sat there for a while and then went and ate a few bites of my lunch before IĀ had to go back on the phone. I don’t want to leave yet because We have a $350 bounce coming and I was told the other day they were being processed and when I asked the head boss over the floor about them a few weeks ago he said that he thought they were being put threw and people were getting them because he hadn’t heard any complaints about them. Why I went back in. Everyone keeps saying keep it just stick it out and do it until you find something else or it ends at least it is a job. Yes it is a job and I need a job, but I am not going to be shorted money and I am not going to be talked to and treated the way they have been talking to us and treating us. I come to work the hours and days they tell me to come to work, I take the breaks they want us to take, I wear the clothes they want me to wear and I do my job the best I can do considering the training I have had. everyone around me says that when we have no problems with the computer and I have calls who aren’t just customer service calls I do my job good. The one lady sat with me all day Friday to learn how to do this she started with me. She could sit with anyone there. I do all they ask me all I expect in return is to be paid on pay day the amount I am supposed to be getting paid, not shorted not paid at a lower rate and not told we will get it to you as soon as we can but don’t worry we will pay you. I account for every penny of my check and every bill I have. 9 times out of 10 my check is paid out to bills before it ever hits my bank, I can’t wait until next check or a month down the road.

I talk to my tl when she came threw on break right before I left she said she hadn’t heard anything back yet she was waiting to talk to her again but she been in this meeting. I kind of figured that I would have my money in the bank today but nothing came threw. So Monday I am going to go in and tell her look I gave you all day Friday to fix this here we are Monday I still don’t have my money now I am talking to the boss about it and I’m going to let him know that I am leaving and going to find another job. I am going to tell her I plan to tell him how poorly the support is when you get on the phone, how these people speak to us and act and that yeah it’s a job but I am a person just like everyone else and I expect to be treated with respect just like I give everyone else there. When we were going over my time card on the computer she started about well I couldn’t do this and that you weren’t put under me until the day after time went in and it was to late. I said well I worked and I am owed money if you couldn’t do it then you should have made sure that whoever could done it or let someone know or me know so I could get it fixed. The fact of the manner is I am owed money and I expect to get it or I am going to go home.

I guess we will see Monday if I still have a job or not. A few of the people who quit did come back by the end of the week but if I leave I am not coming back. Like me and one of the guys were talking about and he said the same as I did if he quits he isn’t coming back in a few days or whatever. It’s the point in the matter and as long as people keep letting the treat them this way and do them this way they will keep doing it. If others stand up and say no we aren’t putting up with it they would have to change.

My boss done told one of the ladies on my team who quit that this was the worse opening of a new center he had ever seen and this was horrible. He dose this all the time all over the country and had for many years. Like I told her it’s what they have to work with in this area and then they bring in more just like them. It is all who you know not what you know. Me and the girl sitting with me both have manager experience her way more than me with a much larger company than me. But we get hired and put on the phones when they know this, while they bring these people who have never managed anything and have no clue what they are doing and give them the job. A big reason they have so many problems.

et cetera
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